Quick answers to the questions we get asked most.
How much is shipping?
- Orders $100 and over: FREE shipping anywhere in Australia. It's applied automatically at checkout, so no code is needed.
- Orders under $100: shipping is calculated at checkout based on your address and what's in your cart. You'll see the exact cost before you pay.
Product prices don't include shipping.
How long will my order take?
- Dispatch: most orders leave within 1–3 business days.
- Delivery: usually 2–8 business days after dispatch within Australia. Regional and remote areas can take a little longer.
Where do you ship from?
We partner with trusted Australian brands, and your order ships directly from their warehouse to your door, so products arrive fresh and straight from the source.
Why did my order arrive in more than one parcel?
If you order from more than one brand (for example a bed and a supplement), each brand sends its items separately. Parcels may arrive on different days. On orders under $100, shipping for each brand is shown at checkout. On orders of $100 or more, it's all free.
How do I track my order?
Once your order ships, you'll get an email with a tracking link for each parcel. Check your junk folder if you can't see it.
Do you ship overseas?
We currently deliver within Australia only.
My parcel is late, lost or damaged. What do I do?
Please contact us with your order number (and photos if anything is damaged). We'll work with the supplier and courier to sort it out quickly. Your rights under the Australian Consumer Law are not affected.
I entered the wrong address
Contact us as soon as possible and we'll try to update it before dispatch. We can't be responsible for delays or losses caused by an incorrect address, so please double-check at checkout.
Still have a question?
We're happy to help. Send us a message and we'll get back to you, usually within one business day.